Driver/Partner Service Rules
Welcome to TheVanApp! These rules help you provide safe, reliable, and professional service to our customers.
1. Be Safe & Lawful
Always drive safely and follow traffic laws.
Ensure your vehicle is roadworthy and properly insured.
Do not transport illegal or prohibited items (weapons, drugs, cash, live animals, explosives, etc.).
2. Provide Excellent Customer Service
Be polite, courteous, and professional at all times.
Arrive on time for pickups.
Handle customers’ items with care; use proper packaging when requested.
3. Use the App Correctly
Accept bookings through the App only.
Update your location and availability accurately.
Report any technical issues or booking problems to TheVanApp support.
4. Respect Our Brand & Intellectual Property
Only use TheVanApp logos or branding as provided in your partner materials.
Do not create your own marketing or social media accounts using our name or logo.
5. Report Issues Immediately
Accidents, damage, or lost items must be reported through the App immediately.
Fraud, harassment, or suspicious activity must be reported to TheVanApp support.
6. No Misuse of the Platform
Do not manipulate bookings, ratings, or fees.
Do not provide services outside the App using customer contacts obtained through the platform.
7. Termination of Access
Violation of these rules may result in suspension or permanent removal from TheVanApp.