Location Information Policy
1. Collection of Location Data
We collect your real-time location when you use TheVanApp:
Customers: To identify your pickup location, show nearby drivers, and provide accurate delivery tracking.
Drivers/Partners: To show availability, assign bookings, and provide navigation support.
Location may be collected through:
GPS, Wi-Fi, and mobile network signals.
Manual entry of pickup/drop-off addresses.
2. Use of Location Data
We use location data to:
Match Customers with the nearest available Driver/Partner.
Provide live tracking and estimated arrival times.
Enhance safety, fraud prevention, and route optimization.
Improve our services through aggregated, anonymized analytics.
3. Sharing of Location Data
With Drivers/Partners: Customers’ pickup and drop-off points are shared only with assigned Drivers.
With Customers: Drivers’ real-time location is shared with Customers during an active booking.
With Third Parties: Service providers such as map/navigation tools (e.g., Google Maps, Apple Maps).
With Authorities: Only if legally required.
4. Storage & Retention
We retain precise location data only as long as necessary to provide the service (e.g., until a trip is completed).
Aggregated or anonymized location data may be kept longer for analytics, safety, or compliance reasons.
5. Control & Consent
You may control location permissions in your device settings.
Disabling location may affect the functionality of TheVanApp (e.g., we may not be able to assign a Driver or track deliveries).
By using the App, you consent to our collection and use of your location data as outlined in this policy.
6. Security of Location Data
Location data is transmitted using secure encryption.
We limit access to location information to authorized personnel and drivers directly involved in fulfilling bookings.