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Privacy Policy

Privacy Policy

Effective Date: 01.01.2025
Company: Asergis Operation limited, trading as TheVanApp.

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use TheVanApp. We are committed to safeguarding your privacy and complying with applicable data protection laws.

2. Information We Collect

Personal Information: Name, phone number, email, and payment details.

  • Location Data: Pickup and drop-off points, real-time tracking during bookings.

  • Transaction Data: Booking history, payment records.

  • Technical Data: Device type, IP address, app usage analytics.

3. How We Use Your Information

We use data to:

  • Process bookings and payments.

  • Share relevant information with Partners to complete your delivery.

  • Provide customer support.

  • Improve our App and services.

  • Comply with legal obligations.

4. Sharing of Information

We may share your data with:

  • Partners: To fulfill your booking.

  • Payment Processors: To process transactions securely.

  • Legal Authorities: If required by law or to protect rights and safety.

  • Service Providers: For app hosting, analytics, and technical support.

We do not sell or rent your personal information to third parties

5. Data Security

  • We use encryption, secure servers, and strict access controls.

  • Despite these measures, no system is completely secure. Users accept the risk of data transmission online.

6. Data Retention

  • We retain your personal data for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

  • Data may be anonymized and retained for analytical purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your data.

  • Request restriction or objection to processing.

  • Request data portability.

  • Withdraw consent at any time (may affect service availability).

Requests can be made by contacting us at info@thevanapp.com.

8. Cookies & Tracking

  • The App may use cookies and similar technologies for functionality and analytics.

  • You can disable cookies in your device settings, but this may limit features.

9. Children’s Privacy

  • The App is not intended for users under 18 years old.

  • We do not knowingly collect data from children.

10. Changes to Privacy Policy

We may update this Policy periodically. Significant changes will be notified via the App or email.

13. Contact

For inquiries:
Suite 17. Stonegate
20, Triq Bernadette
San Gwann
SGN 1467
Malta,
Email: info@thevanapp.com

Phone Number: +356 7707 2071