Risk Acknowledgement & Customer Responsibilities
1.1 Acknowledgement of Risk
By using TheVanApp, Customers acknowledge and accept that:
Transportation of goods inherently involves risks of loss, theft, damage, or delay.
Neither TheVanApp nor its Partners can guarantee the absolute safety of items during pickup, transit, or delivery.
Estimated times of collection and delivery are approximate and may be affected by factors beyond our control such as traffic, accidents, weather conditions, or operational disruptions.
1.2 Packaging Responsibilities
Customers are solely responsible for ensuring that all items are:
Properly packaged and secured to withstand handling and transport.
Packed in a manner suitable for the item’s nature, fragility, and value.
Clearly labelled with accurate pickup and delivery details.
TheVanApp and its Partners reserve the right to refuse or cancel a booking where items are inadequately packaged or pose a safety risk.
1.3 Declaration of Items
Customers must provide truthful and accurate descriptions of all items to be transported.
Customers warrant that items do not contain:
Illegal substances or contraband.
Prohibited or restricted goods as listed in Section 3.2 (Prohibited Items Disclaimer).
Items requiring special licenses or regulatory approval unless such authorization is provided.
Any misrepresentation, concealment, or false declaration of items is entirely at the Customer’s risk and may result in cancellation, reporting to authorities, or legal action.
1.4 Compliance with Laws
Customers agree that their use of TheVanApp shall comply with all applicable local, national, and international laws and regulations.
Customers must not request services for unlawful purposes, including but not limited to transporting stolen goods or contraband.
1.5 Liability for Costs & Losses
Customers shall be liable for any costs, damages, fines, or losses incurred by TheVanApp or its Partners resulting from:
Transporting prohibited, misdeclared, or improperly packaged items.
Violations of applicable laws or regulations.
Misuse of the App or services.
Customers agree to indemnify and hold harmless TheVanApp against all such claims, costs, or liabilities.
1.6 Responsibility for Receipt of Items
Customers must ensure that a responsible recipient is available at the delivery location to accept the items.
If no recipient is available, items may be returned or rescheduled at the Customer’s expense.
TheVanApp is not responsible for losses or delays arising from failed or missed deliveries due to recipient unavailability.